You can leave L.A. Care and join another health plan in your county of residence at any time.
To choose a new plan, call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711). You can call between 8:00 a.m. and 6:00 p.m. Monday through Friday. You may also visit the Health Care Options website.
It takes up to 30 days to process your request to leave L.A. Care and enroll in another plan in your county. To find out the status of your request, call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711).
If you want to leave L.A. Care sooner, you can call Health Care Options to ask for an expedited (fast) disenrollment.
Members who can request expedited disenrollment include, but are not limited to:
- Children getting services under the Foster Care or Adoption Assistance Programs
- Members with special health care needs
- Members already enrolled in Medicare or another Medi-Cal or commercial managed care plan.
You can ask to leave L.A. Care by contacting your local county health and human services office.
Find your local office, or call Health Care Options at 1-800-430-4263 (TTY: 1-800-430-7077 or 711).