Nondiscrimination Notice

Discrimination is against the law. L.A. Care Health Plan follows State and Federal civil rights laws. L.A. Care Health Plan does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

L.A. Care Health Plan provides:

Free aids and services to people with disabilities to help them communicate better, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact L.A. Care Health Plan 24 hours a day, 7 days a week, including holidays, by calling the number for your plan: 

If you cannot hear or speak well, please call TTY 711.

Upon request, this document can be made available to you in braille, large print, audio cassette, or electronic form.
To obtain a copy in one of these alternative formats, please call or write to:

     L.A. Care Health Plan
     Member Services Department
     1055 West 7th Street, 10th Floor
     Los Angeles, CA 90017
     1-888-839-9909 TTY: 711 

How To File A Civil Rights Grievance

Content CTA: 
For Medi-Cal Members

If you believe that L.A. Care Health Plan has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with L.A. Care Health Plan Chief Compliance Officer. You can file a civil rights grievance by phone, in writing, in person, or electronically:

  • By phone:
    Contact L.A. Care Health Plan Chief Compliance Officer, 24 hours a day, 7 days a week, including holidays, by calling 1-888-839-9909. Or, if you cannot hear or speak well, please call TTY 711.
     
  • In writing:
    Fill out a complaint form or write a letter and send it to:
         L.A. Care Health Plan
         Chief Compliance Officer
         1055 West 7th Street, 10th Floor
         Los Angeles, CA 90017
  • In person:
    Visit your doctor’s office or L.A. Care Health Plan and say you want to file a civil rights grievance. 
     
  • Electronically:


Office of Civil Rights  California Department of Health Care Services (DHCS)

You can also file a civil rights complaint with the California Department of Health Care Services, Office for Civil Rights by phone, in writing, or electronically:

  • By phone:
    Call 1-916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service).
     
  • In writing:
    Fill out a complaint form or send a letter to:
         Deputy Director, Office of Civil Rights
         Department of Health Care Services Office of Civil Rights
         P.O. Box 997413, MS 0009
         Sacramento, CA 95899-7413
    Complaint forms are available on the DHCS website.
     
  • Electronically:
    Send an email to CivilRights@dhcs.ca.gov


Office of Civil Rights

U.S. Department of Health and Human Services (HHS)

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

  • By phone: Call 1-800-368-1019. If you cannot speak or hear well, please call TTY/TDD 1-800-537-7697.
     
  • In writing: Fill out a complaint form or send a letter to:
         U.S. Department of Health and Human Services
         200 Independence Avenue, SW
         Room 509F, HHH Building
         Washington, D.C. 20201
    Complaint forms are available on the HSS website
     
  • Electronically:
    Visit the Office for Civil Rights Complaint Portal.
Content CTA 2: 
For LACC, LACCD and PASC-SEIU Members

If you believe that L.A. Care Health Plan has failed to provide these services or unlawfully discriminated in another way on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation, you can file a grievance with L.A. Care Health Plan Chief Compliance Officer. You can file a civil rights grievance by phone, in writing, in person, or electronically:

  • By phone:
    Contact L.A. Care Health Plan Chief Compliance Officer, 24 hours a day, 7 days a week, including holidays, by calling the number for your plan:  Or, if you cannot hear or speak well, please call TTY 711.
     
  • In writing:
    Fill out a complaint form or write a letter and send it to:
         L.A. Care Health Plan
         Chief Compliance Officer
         1055 West 7th Street, 10th Floor
         Los Angeles, CA 90017
  • In person:
    Visit your doctor’s office or L.A. Care Health Plan and say you want to file a civil rights grievance. 
     
  • Electronically:


Office of Civil Rights

U.S. Department of Health and Human Services (HHS)

If you believe you have been discriminated against on the basis of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing, or electronically:

  • By phone: Call 1-800-368-1019. If you cannot speak or hear well, please call TTY/TDD 1-800-537-7697.
     
  • In writing: Fill out a complaint form or send a letter to:
         U.S. Department of Health and Human Services
         200 Independence Avenue, SW
         Room 509F, HHH Building
         Washington, D.C. 20201
    Complaint forms are available on the HSS website
     
  • Electronically:
    Visit the Office for Civil Rights Complaint Portal.