Basic Care Management
Getting care from many different providers or in different health systems is challenging.
L.A. Care wants to make sure members get all medically necessary services, prescription medicines, and behavioral health services.
L.A. Care can help coordinate and manage your health needs for free. This help is available even when another program covers the services.
It can be hard to figure out how to meet your health care needs after you leave the hospital or if you get care in different systems.
Here are some ways L.A. Care can help you:
- If you have trouble getting a follow-up appointment or medicines after you are discharged from the hospital, L.A. Care can help you.
- If you need help getting to an in-person appointment, L.A. Care can help you get free transportation.
If you have questions or concerns about your health or the health of your child, call Member Services at 1-888-839-9909 (TTY: 711).
Complex Care Management
Members with more complex health needs may qualify for extra services focused on care coordination.
L.A. Care offers Complex Care Management (CCM) services to members who have high health risks and need help with managing their medical conditions and talking with their doctor.
If you are enrolled in CCM or Enhanced Care Management L.A. Care will make sure you have an assigned care manager who can help with basic care management described above and with other transitional care supports available if you are discharged from a hospital, skilled nursing facility, psychiatric hospital, or residential treatment.
For more information about Care Management, call 1-844-200-0104, Monday through Friday from 8:00 a.m. to 5:00 p.m.