As an adult 18 years or older, you do not have to go to your PCP for certain sensitive or private care. You can choose any doctor or clinic for these types of care:
- Family planning and birth control including sterilization for adults 21 and older
- Pregnancy testing and counseling and other pregnancy-related services
- HIV/AIDS prevention and testing
- Sexually transmitted infections prevention, testing and treatment
- Sexual assault care
- Outpatient abortion services
For sensitive care, the doctor or clinic does not have to be in the L.A. Care network. You can choose to go to any Medi-Cal provider for these services without a referral or pre-approval (prior authorization) from L.A. Care.
If you received care not listed here as sensitive care from an out-of-network provider, you might have to pay for it.
If you need help finding a doctor or clinic for these services, or help getting to these services (including transportation), call Member Services at 1-888-839-9909 (TTY: 711). Or if you would like to speak with a Registered Nurse, call the Nurse Advice Line 24 hours a day, 7 days a week, including holidays at 1-800-249-3619 (TTY: 711).
L.A. Care will not give information on your sensitive care services to your L.A. Care plan policyholder or primary subscriber, or to any L.A. Care enrollees, without your written permission. You can get private information about your medical services in a certain form or format, if available, and have it sent to you at another location. To learn more about how to ask for confidential communications related to sensitive services, visit the Confidential Communication Requests section of this handbook.
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