FAQs

FAQs

Find answers to common questions about L.A. Care Covered ™.

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Choosing a health plan can be confusing.

L.A. Care is here for you to answer your questions and concerns. Below are some frequently asked questions about enrollment. 

You can also call us at 1.855.222.4239 (TTY 711) and we’ll be happy to help you.

When is Open Enrollment?

Open enrollment for 2021 starts November 1, 2020 and goes through January 31, 2021.

 

Individuals may qualify for enrollment outside of this Open Enrollment Period through Covered California's special enrollment.

When is the deadline to enroll through special enrollment?

The deadline to enroll for health coverage through special enrollment is November 30, 2020.

When will my new coverage start?

Special Enrollment

If you enroll through special enrollment, your coverage will begin the first day of the month after you complete the enrollment process.

 

Open Enrollment

If you complete the open enrollment process between November 1, 2020 and December 15, 2020, your coverage will be effective January 1, 2021.

 

If you complete the open enrollment process between December 16, 2020 and January 31, 2021, your coverage will be effective February 1, 2021.

How do I know how much my premium will be?

You can use our Get a Quote tool or call us at 1.855.222.4239 (TTY 711) to get an estimate. The premium rate depends on things like your annual income, household size, age and ZIP code.

 

You'll see your final premium when you fill out the application with the required details

 

Is there any financial assistance to help pay for health coverage?

For 2021, California has made new financial help available to almost a million Californians. Over 90 percent of people who have signed up with L.A. Care Covered ™ in 2020 qualified for financial assistance. 

 

Please contact us at 1.855.222.4239  or 1.866.579.6246 (TTY 711) about financial help. 

How long does it take to enroll?

It depends on whether you enroll as an individual or as a family. Expect to spend an average of 40 minutes to completely fill out your application.
 

Save time and prepare by gathering Social Security numbers, birth dates, legal status documents and current income information for yourself and family members who need to be covered.

What happens after I sign up?

After you have made your first payment to Covered California™, L.A. Care will mail you a Member ID card and a New Member Welcome Kit.

What if I already have coverage?

People in the individual market could be eligible to switch to Covered California. You may be eligible to save hundreds of dollars every month and keep your same plan.

What if I enroll and my doctor doesn’t accept this health plan?

Call us at 1.855.222.4239 or 1.866.579.6246 (TTY 711) and a representative can assist you with finding a new provider close to where you live or work.

What happens if I don’t purchase health coverage?

Having health coverage is now the law. Those who are uninsured may face a tax penalty up to:

 

  • $750 per adult (and $375 per child under 18) or,
  • 2.5% of annual household income, whichever is greater. 

Contact us. We're here to help.

Talk to an L.A. Care representative at 1-855-222-4239 (TTY 711).

  • Monday to Friday from 8:00 a.m. to 8:00 p.m.
  • Sundays from 8:00 a.m. to 6:00 p.m.
You can also message us 24/7 to request info and a callback.

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