A Redesigned Tool for Our Providers
L.A. Care is proud to announce that we will be launching a new Provider Portal. The redesigned Provider Portal offers our providers several enhanced and brand-new features designed to provide you even more online resources at your fingertips.
September 6 - Informational Webinar
L.A. Care hosted an informational provider webinar on September 6, 2024. The purpose of this webinar was to share information about the new portal, give an overview of the new and enhanced features, and provide you with details about the launch and training resources available. You can view the presentation and webinar recording below. Please use LACare090624 as the passcode to view the recording. We also have a set of FAQs that stemmed from the webinar for your information.
New Portal Features
The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology; enhanced capabilities that allows you to do more online; and streamlined process flows that enable you to interact more efficiently with us through the portal.
- Prior Authorizations: Submit a Service Authorization Request, attach/review relevant documents, and check the status of an authorization in the new portal.
- Claims: Check status of a claim, including remittance advice information, coverage plan, deductibles, and primary and secondary payer information.
- Guided Registration: Directly contracted providers will have the ability to create and manage accounts.
- Interactions: Executive contacts and administrative users will be able to submit inquiries via the portal directly to their L.A. Care Provider Network Account Manager.
- Provider Attestation: Providers can self-attest that their information is correct for ownership changes. L.A. Care teams can now track this process digitally rather than manually.
Enhanced Features
- User-Friendly: An updated, user-friendly interface.
- Comprehensive Patient Information: Access detailed patient information, including plan coverage, claims, and authorizations, all in one place.
- Expanded Provider Details: More robust information available when searching a provider such as practitioner details, associated offices, credentials, as well as provider facilities, network, specialties, and services
Training
To ensure a smooth transition, provider trainings and other resources will be available online. Stay tuned for more updates in the coming weeks!
Questions?
The new Provider Portal is part of an ongoing continuum of technology improvements L.A. Care is undertaking to enhance the provider experience at L.A. Care. The launch of this new Provider Portal is the first of many efficient and cutting-edge technology platforms L.A. Care intends to roll out to providers in the next year.
We will continue to post updates and announcements here – please check back for more information. In the meantime, please view our FAQs for answers to frequently asked questions.
If you have general questions about the Provider Portal, please reach out to your provider network account manager.