The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology. It has enhanced capabilities that allows you to do more online, with streamlined process flows that enable you to interact more efficiently with us through the portal.
This page is designed to support your Provider Portal experience. We offer training materials and FAQs to assist you in getting to know this new system.
View our one-page overview of the Provider Portal.
Already have access? Sign-in to the Provider Portal!
Training
To help you confidently navigate the new Provider Portal, we've created easy-to-follow Quick Reference Guides and training session materials.
Quick Reference Guides - single-topic guides to help you get started.
Claims Search & View Reference Guide
Member 360 Reference Guide
Registration Reference Guide
Service Authorization Request (SAR) Reference Guide
Self-Attestation Reference Guide - Coming Soon
Training Presentations and Recordings - A library of on-demand training presentations and recorded webinars designed to guide users through key features and updates of the Provider Portal. These resources support self-paced learning and can be referenced at any time.
Provider Portal General User Training Course
Provider Portal Admin Training Course
Provider Portal Member Service Authorization Request (SAR) Training Course
New Portal Features
- Prior Authorizations: Submit a Service Authorization Request, attach/review relevant documents, and check the status of an authorization in the new portal.
- Claims: Check status of a claim, including remittance advice information, coverage plan, deductibles, and primary and secondary payer information.
- Guided Registration: Directly contracted providers will have the ability to create and manage accounts.
- Comprehensive Patient Information: Access detailed patient information, including plan coverage, claims, and authorizations, all in one place.
- Interactions: Executive contacts and administrative users will be able to submit inquiries via the portal directly to their L.A. Care Provider Network Account Manager.
- Provider Attestation: Providers can self-attest that their information is correct for ownership changes. L.A. Care teams can now track this process digitally rather than manually.
- Expanded Provider Details: More robust information available when searching a provider such as practitioner details, associated offices and credentials.
Frequently Asked Questions
We also offer a set of frequently asked questions that stemmed from our provider audience at an informational webinar.
Need Portal Access?
Users can request access through their organization's Provider Portal Admin. If you are unsure who your Provider Portal Admin is, please contact your immediate supervisor/manager or L.A. Care Provider Network Account Manager.
If you are a third-party biller or non-contracted provider, access is not available at this time. However, you can find important information to assist you with claims and eligibility information on our Claims page.
Questions?
The new Provider Portal marks the beginning of a broader initiative to modernize and elevate the provider experience at L.A. Care. This launch is just the first in a series of innovative, technology-drive solutions that we'll be rolling out over the next year to streamline workflows and better support your practice.
If you have general questions about the Provider Portal, please reach out to your provider network account manager, or send us a message.