L.A. Care is proud to announce that we will be launching a new Provider Portal in October 2024. Below are answers to some frequently asked questions about the launch.
The new Provider Portal is coming soon.
The new Provider Portal provides an intuitive, user-friendly interface that supports easy adoption of this exciting new technology; enhanced capabilities that allows you to do more online and streamlined process flows that enable you to interact more efficiently with us through the portal.
Detailed information on new features of the Provider Portal can be found on the L.A. Care Provider Portal Hub web page.
We presented details of the New Provider Portal at a webinar on September 6, 2024. The material presented during the webinar can be found by here: Webinar Presentation. The recorded presentation can be found here: Webinar Recording (password LACare090624).
This information will be shared in our pre-recorded trainings and future communications as we get closer to launch. For the most up to date information, please continue to visit the Provider Portal Hub webpage.
Providers will have the ability to request access through their Provider Portal Administrator or Provider Network Account Manager. Provider Portal Administrators are external users (non-L.A. Care) that have the ability to create, manage, and delete user accounts.
- Provider Portal Admins will automatically get a registration link from Salesforce upon launch of the new Provider Portal to set up their registration.
- Providers contracted through a PPG will need to register through their PPG Provider Portal Admin.
- For users that are not in the role of a Provider Portal Admin and would like to register, please contact your Provider Portal Administrator or Provider Network Account Manager.
Please contact your Provider Network Account Manager to determine who your organization's Provider Portal Admin is.
Provider Portal Admins are users that have been identified by your organization as responsible parties to administer and oversee accounts. Provider Portal Admins will be engaged directly by L.A. Care for training and other important resources.
Portal Admins will receive a registration link from Salesforce upon launch of the new Provider Portal to set up their accounts and register users.
Other user roles available in the new Provider Portal are:
- General authorized user
- Entity key contact/ Attestation user
- Billing/MSO/ Claims user
Your organization's Provider Portal Administrator can provide other users access to these specific roles. If you have questions, please reach out to your provider network account manager.
Pre-recorded trainings will be available on the L.A. Care Provider Portal Hub webpage.
L.A. Care will offer additional training options to providers further down the line post go live. Stay tuned for details on those options after the new portal launches. In the interim, please access pre-recorded trainings and other resources in the L.A. Care Provider Portal Hub.
L.A. Care will host one live-recorded training for all Provider Portal Administrators. All other pre-recorded trainings can be accessed on the L.A. Care Provider Portal Hub web page.
Additionally, L.A. Care will be hosting upcoming Quarterly Provider Portal webinars.
If you have general questions about the Provider Portal, please reach out to your Provider Network Account Manager.
Yes, we will be hosting an office hours series once the Provider Portal launches. Please regularly check on the Provider Portal Hub for further information.
If you need immediate assistance, please reach out to your Provider Network Account Manager.
Details on the sunset of the Legacy Provider Portal will be posted in the Legacy Provider Portal, however, for now the current portal will remain active.
Yes, both portals will run simultaneously for a period of time. Details on this will be shared through future trainings and communications.
Eligibility: 24 months
Claims: 18 months
Authorizations: 12 months
All reporting will continue to remain on the Legacy Provider Portal (current portal). It will transition to the new portal in a future phase. Please continue to use Legacy Provider Portal located here, Legacy Provider Portal, to access reporting.
Prerecorded training materials and reference guides for select functionality will be available on the L.A. Care Provider Portal Hub web page in the coming weeks.