COVID-19: Through the Eyes of Our Providers

Top Performing Providers
2019-2020 Annual Report
A look back on how L.A. County’s Healthcare Heroes navigated the global pandemic

If there is one thing we can all agree on during these difficult times, it is that those on the frontlines of the COVID-19 pandemic — grocery workers, transportation drivers, teachers, healthcare providers, delivery people, restaurant workers and more — deserve all of our gratitude and praise. Thank you will never be enough.

Walk through with us some of the highs and lows that L.A. Care providers experienced over the past year.


Dr. Susana Santiago-Soriano

Dr. Susana Santiago-Soriano is a pediatrician in private practice, serving an average of 2,300 patients annually. No doubt, this has been the most unique experience in her 35-year career.

Dr. Pejman Bahari-Nejad

Dr. Pejman Bahari-Nejad serves about 2,000 patients every year. He chose a career in medicine in order to empower patients to achieve a happier life through healthy living, skills that important now more than ever.

Dr. Julius Kpaduwa

Dr. Julius Kpaduwa is an OB-GYN attending to about 9,600 patient visits each year. He says his father was a nurse in the military, which undoubtedly taught Dr. Kpaduwa lessons he has leaned on throughout the past year.

Dr. Charles Goodman

Dr. Charles Goodman serves about 3,500 patients each year. He says he chose a career in medicine because it combines science with helping people, especially children. He knew it would provide a lifetime of opportunities to keep children healthy – who would have thought he would be treating patients through a global pandemic?

Gratitude for L.A. Care Providers



A message from our Board Chair

L.A. Care Board Chair Hector De La Torre reflects on our commitment to equity and the work that has been done over the past year.

A message from our CEO

L.A. Care CEO John Baackes looks back on the year spent navigating the global pandemic.

L.A. Care's Commitment to Equity

We're committed to advancing health equity for our members and their communities. By health equity, we mean everyone has a fair and just opportunity to be as healthy as possible.

COVID-19 Response Efforts

Learn how the health plan is supporting its members, providers and the community throughout the COVID-19 pandemic.

COVID-19 Resources

Resources, assistance and what you need to know about the novel coronavirus.

In the Community

Watch how L.A. Care has supported the community as we navigate the pandemic together.

Employee Support

In less than a week, L.A. Care pivoted to a work-from-home business model, ensuring the safety and well-being of its nearly 2,000 employees and their families.

Elevating the Safety Net

Read about L.A. Care's $155M initiative to address the physician shortage in Los Angeles County.

In the News

A collection of media coverage from the past year.