IMPORTANT: Are you enrolled in Medi-Cal? Has your contact information changed in the past two years? Give your county office your updated contact information so you can stay enrolled. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777

a nurse and patient

A Whole-Person Approach to Care

A new Medi-Cal benefit to coordinate care for our highest risk members.

Enhanced Care Management

Enhanced Care Management (ECM) is a statewide Medi-Cal benefit effective January 1, 2022. ECM aims to provide a whole-person approach to care that addresses the clinical and non-clinical circumstances of high-need members enrolled in Medi-Cal managed care.

The overall goal of the ECM benefit is to provide comprehensive care and achieve better health outcomes for the highest need beneficiaries in Medi-Cal by:

  • Improving care coordination
  • Integrating services
  • Facilitating community resources
  • Addressing social determinants of health
  • Improving health outcomes
  • Decreasing inappropriate utilization and duplication of services

 

Eligibility

Medi-Cal managed care members are eligible for the ECM benefit if they meet specific eligibility criteria of a population of focus.

View Eligibility Criteria

Services

ECM providers deliver core service components of intensive and comprehensive care management to members enrolled in the program.

See Service Components

Providers

As a collaborative and interdisciplinary approach, ECM is delivered primarily by community-based entities that hold contracts with managed care plans.

Learn About Provider Roles

FAQs and Resources

L.A. County managed care plans developed a set of Frequently Asked Questions to support new ECM Providers. We've also got webinars slides about the program.

Go to FAQs and Resources