Your L.A. Care patients can obtain a written referral or status of a referral by reaching out to their Primary Care Physician (PCP) or by calling L.A. Care Member Services, which is available 24 hours a day, 7 days a week, including holidays.
Other Care Options
Nurse Advice Line 1-800-249-3619 (TTY 711), 24 hours a day, 7 days a week, including holidays.
Members may also go to the Member Documents webpage for health plan materials that explain specific benefits and how to get care.
Department of Managed Health Care (DMHC) Help Center
Call 1-888-466-2219, 24 hours a day, 7 days a week. The call is free. They can help members find health coverage or help if members have a health plan complaint. Members can also visit the DMHC website.