Care Management

L.A. Care’s Care Management Program is primarily telephonic and designed to help members understand their health needs and treatment plan to improve the quality of their health. Our team consists of nurses, social workers, community health workers, and care coordinators who support members by collaborating with member’s primary care provider, specialists, family members and any necessary supportive and community services.

The overall goal of the Care Management program is to improve member health outcomes by providing comprehensive care coordination and empowering members to become independent with managing their health by:

  • Connecting members to integrating services within L.A. Care Health Plan and Preferred Provider Groups (PPGs)
  • Decreasing avoidable utilization and duplication of services
  • Providing education on how to navigate their health care
  • Identifying social drivers of health and facilitating access to community resources
     

Ready to refer a member? View the Care Management Referral Form.

man hugging woman
Eligibility
All L.A. Care members are eligible to participate in the Care Management program if they meet specific eligibility criteria.
hands holding heart
Services
Our team delivers comprehensive services to members who participate in the program.
two woman hugging
Transitional Care Services
Medi-Cal members who experience a hospital or facility admission can receive coordination and support to ensure all needed resources and services are received at home.
doctor and nurse with patient
Team Structure
The Care Management Department works as an interdisciplinary care team to support our members.

Person

Program Info for Members

View the program web page that you can share with your member patients.

Care Management For Members

Document

Program Flyer

You can also share our program flyer with your member patients.

Programs to Manage Your Health

Resource

Referral Form

Download our Care Management Referral Form.

Contact Care Management

Call us if you have any questions about care management.

Phone: 1-844-200-0104
Hours: Monday-Friday 8:00 a.m. - 5:00 p.m.
Closed during all major holidays

You can also send us a message if you have questions about the Care Management program.

Message Us