Licensed Nurse
Talk to a nurse 24/7.
No wait time
- Self-care advice
- Answers to health questions
- Choosing where to get care
- 1.800.249.3619 (TTY 711)
- Chat with a nurse
- Medi-Cal: $0
- Medicare Plus (HMO D-SNP): $0
- L.A. Care Covered™: $0
- PASC-SEIU Plan: $0
Primary Care Provider (PCP)
Call your PCP first when you need care.
10 business days or less
Some same-day appointments
- Preventative care / Routine care
- Sudden or short-term health problems
- Long-term conditions or diseases like diabetes
- Call your PCP’s phone number on your ID card.
- Visit L.A. Care’s Online Provider Directory
- Medi-Cal: $0
- Medicare Plus (HMO D-SNP): $0 copay or 20% coinsurance for each Medicare covered visit
- L.A. Care Covered™: $0 - $65
- PASC-SEIU Plan: $5
Telehealth
Talk with a doctor over the phone or online.
Minutes to hours
- Cold, flu, fever
- Rashes
- Infections (skin, eye, ear, UTI)
- Respiratory (wheezing, cough)
- Stomach
(pain, vomiting, diarrhea) - Minor injuries (burns, sprains)
- Visit Teladoc™ (Requires Log in/Register)
- Teladoc™: 1.469.643.2161
- Medi-Cal: $0
- Medicare Plus (HMO D-SNP): $0 copay or 20% coinsurance for each Medicare covered visit
- L.A. Care Covered™: $0
- PASC-SEIU Plan: $0
Retail Clinics
Located in a retail pharmacy, and staffed by a nurse practitioner.
Minutes to hours
Schedule a visit and check walk-in wait times online
- Cold, flu, fever
- Rashes
- Infections (skin, eye, ear, UTI)
- Respiratory (wheezing, cough)
- Stomach
(pain, vomiting, diarrhea) - Minor injuries (burns, sprains)
- Visit a CVS Minute Clinic location
- Visit L.A. Care's Online Provider Directory for a list of retail clinics.
- Medi-Cal: $0
- Medicare Plus (HMO D-SNP): $0 copay or 20% coinsurance for each Medicare covered visit
- L.A. Care Covered™: $5 - $65
Urgent Care Center
Receive same day care from doctors, even after hours and weekends.
Minutes to hours
- Cold, flu, fever
- Rashes
- Infections (skin, eye, ear, UTI)
- Respiratory (wheezing, cough)
- Stomach
(pain, vomiting, diarrhea) - Minor injuries (burns, sprains)
- Visit LA Care’s Urgent Care page
- Visit L.A. Care’s Online Provider Directory
- Medi-Cal: 1.888.839.9909 (TTY 711)
- Medicare Plus (HMO D-SNP): 1-800-249-3619 (TTY 711)
- L.A. Care Covered™: 1.855.270.2327 (TTY 711)
- PASC-SEIU: 1.844.854.7272 (TTY 711)
- Medi-Cal: $0
- L.A. Care Covered™: $5 - $65
- PASC-SEIU Plan: $5
Emergency Room (ER)
Care for life threatening conditions. Do not use the ER for routine care or mild illness.
Wait depends on how sick/hurt you are
- Chest pain
- Sudden vision changes
- Weakness, trouble talking
- Call 911 or go to the nearest hospital emergency room
- Medi-Cal: $0
- Medicare Plus (HMO D-SNP): $0 copay or 20% coinsurance (up to $95) for each Medicare covered visit.
- L.A. Care Covered™: $50 - $400
- PASC-SEIU Plan: $35
If you need further assistance, contact L.A. Care Member Services at 1.888.452.2273 (1.888.4LA.Care) (TTY 711), 24 hours a day, 7 days a week, including holidays. Provider Directory for all Lines of Business can be found here.
Medi-Cal, L.A. Care Covered and PASC-SEIU Plan members may use telehealth services. Medi-Cal Members who have additional Medicare coverage may not be able to use telehealth services. All telehealth services may not be covered by your health plan. Please refer to your plan handbook or call L.A. Care at the number on your ID card.