Soon L.A. Care will be giving you a call about the DMHC-required annual Access and Availability Survey. Your responses will factor into your P4P award.
Please make sure you or your staff answer the call and reply to the questions. If we miss you and you get a voicemail from us, please call us back right away. There will be an online option as well.
Your office will also be called after business hours to check compliance for after-hours availability.
In addition, fall marks the launch of the Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey (CG-CAHPS). This patient satisfaction survey is now conducted annually so that you can get timely feedback.
For tips on how to improve patient experience in your practice, view L.A. Care’s webinar or slide deck. For more information on appointment wait time standards, click here. Your medical group can also request their most recent CG-CAHPS report by emailing quality@lacare.org.
Please look for more information by mail and/or email in the coming weeks.