Supporting Caregivers
In partnership with the California Long Term Care Education Center, L.A. Care trains In-Home Supportive Services caregivers of Medicare-Medicaid beneficiaries. The 10-week course strengthens care management, continuity of care and communication. The program has graduated 579 caregivers, with another 321 currently enrolled. A mid-point program survey showed that L.A. Care members reported improved physical (86%) and mental health (90%) since their caregivers went through the training.
Member Access To Resources
To ensure our Medi-Cal members are receiving all of their eligible government benefits, L.A. Care partnered with Human Arc, an industry leader in helping patients enroll in government assistance programs. Human Arc helps L.A. Care members apply for critically-needed resources like Supplemental Security Income and Social Security Disability Income. This additional income will help feed, clothe and shelter these members and their families, who otherwise might not have had access to such important safety net benefits.
A National Voice for Members
L.A. Care prides itself on being a voice for its members on local, state and national levels. Through leadership roles and active participation in trade associations, L.A. Care advocates for issues that affect the stability of health care coverage and access to services and resources. From signed coalition letters with health plans across the country, to meetings with legislative delegates, we ensure that the needs and concerns of L.A. Care's members are at the forefront of policy debates.
NCQA Accreditation
L.A. Care is proud to be accredited by the National Committee for Quality Assurance (NCQA). The NCQA Health Plan Accreditation process evaluates how well a health plan manages quality throughout every part of our delivery system – physicians, hospitals, affiliated providers, and administrative services – to continuously improve health care for our members. This achievement validates that in addition to being the largest publicly operated health plan, L.A. Care is also among the best.