IMPORTANT: Changes to Medi-Cal rules are coming! Medi-Cal will be available to all people who are 50 years of age or older who meet all Medi-Cal eligibility criteria, and immigration status will not matter. These changes will also let people keep more property and qualify for Medi-Cal. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777.

File a Grievance

We want to hear your concerns about the quality of health care services you receive. If you are not happy, are having problems or have questions about the service or care given to you, let your doctor know. Your doctor may be able to help you or answer your questions.

If you are still not happy, you may report your problem — or file a grievance — with L.A. Care.

You have many ways to file a grievance. You can do any of the following:

Write, visit or call L.A. Care.
Member Services Department
1055 W. 7th Street, 10th Floor
Los Angeles, CA 90017

1-888-839-9909

213-438-5748 (fax)

Fill out a grievance form at your doctor’s office.

You have more rights as a Medi-Cal member.