Resources for L.A. Care Members

L.A. Care members have access to several benefits to help you through COVID-19. We've highlighted key services and COVID-19-related topics that may be useful to you during this difficult time.

Your doctor's office hours may have changed due to COVID-19.  Please call your doctor for the most up to date information.  


Screening and testing related to COVID-19


If you are interested in getting tested, visit our COVID-19 Testing web page for more information.

L.A. Care has waived all costs associated with screening and testing for COVID-19. If you are asked to pay for screening or testing related to COVID-19, please call the L.A. Care Member Services phone number on the back of your Member ID card.  Members enrolled in L.A. Care Covered™ or L.A. Care Covered™ Direct will have a zero dollar ($0) share of cost for medically-necessary treatment for COVID-19 for dates of service that fall between March 1, 2020 through November 11, 2023. For inquiries regarding coverage of emergency services, please refer to the Evidence of Coverage (EOC).

If you are experiencing symptoms, the CDC recommends contacting your doctor or the Nurse Advice Line before going to your doctor's office.




If you are an L.A. Care member and can't reach your doctor, you may be eligible to use our telehealth benefit. By using Teladoc®, you can talk to a doctor by phone or video chat in the comfort of your own home.

This option for urgent care can help keep you from being exposed to or spreading the coronavirus, the flu or other illness you might have. Visit the L.A. Care telehealth page to see details and learn how to connect to Teladoc.

If you are not sure what to do, call our Nurse Advice Line at 1.800.249.3619 (TTY 711). Our nurses are available 24 hours a day, seven days a week, and have been staying on top of the latest updates about the coronavirus.


Pharmacy Mail Order


L.A. Care members can order prescriptions online and get them delivered by mail. Visit our Pharmacy Services web page to learn more.


Mental Health Support


The COVID-19 crisis puts members and their families under increased stress. Some members will feel worry, sadness and loneliness.

Now more than ever, it is important to take care of your mind and spirit as well as your body. These resources may be helpful to L.A. Care members:

  • Treatment of mental health and substance abuse conditions is coordinated by our partner Beacon Health Strategies. They offer the use of telehealth to meet treatment needs during the coronavirus outbreak. Call 1-877-344-2858 to get connected.
  • The nationwide Crisis Text Line offers 24/7 support right on your phone. Text HOME to 741741 to reach out about COVID-19.
  • California's Futures Without Violence offers support to people who feel at risk for violence or mistreatment while they shelter in place. Visit the Futures Without Violence website for a list of confidential and free phone and chat hotlines.