Postal Prescription Services (PPSRX): PASC-SEIU Plan Member FAQs

What services does Postal Prescription Services (PPSRX) offer?

PPSRX can deliver your medications to your home. You can order all your prescriptions by mail, phone, or by creating an account online.

PPSRX can ship:

  • Maintenance medications (such as blood pressure and cholesterol medications)
  • Refrigerated items (such as insulin and other diabetes medications such as Ozempic)
  • Diabetic testing supplies (such as lancets and test strips)
  • Controlled substances (such as Adderall and Norco)
    • Certain controlled substances such as Adderall require a signature at delivery

PPSRX cannot ship:

  • Compounded medications
How do I sign up for mail order service through PPSRX?

Phone: Call PPSRX at 1-800-552-6694 to request mail order enrollment with a representative. Be prepared to provide your contact information, insurance information, and prescription information.

Online: Visit Select “Create an Account” on the PPSRX website. You will need an email address and create a password. Each member must have their own email address to create an account. Once you have your account, select “Add a Patient.” Click the “Request New Patient” link to set up a patient profile and enter prescription information for yourself or someone you wish to manage. PPSRX will begin processing your order once this request and original prescription(s) have been received.

Mail: Complete the Customer New Prescription Request form (English or Spanish) and mail it to: 

PPS Prescription Services 
P.O. Box 2718
Portland, OR 97208-2718

Fax: Fax your completed form to 1-800-723-9023.

Will I need my original prescription(s)?

Yes, PPSRX requires your original prescription(s). If you do not have your original prescriptions, PPSRX can quickly transfer prescriptions from another pharmacy on your behalf. Or your doctor may send in a prescription for you. PPSRX will contact your doctor upon your request. Be sure to have your doctor’s full name and office address.

How do I send my prescriptions to PPSRX?

You can mail in your prescriptions or have your doctor call, electronically prescribe, mail, or fax your prescriptions to PPSRX. If you have a Postal Prescriptions account, you can also select “Add a Prescription” from the left navigation menu and follow the on-screen steps.

Mail prescription(s) to: 

PPS Prescription Services 
P.O. Box 2718
Portland, OR 97208-2718

Fax prescription(s) to: 1-800-723-9023 (faxes will only be accepted from doctor’s offices).

If you have any questions or need assistance, call PPSRX at 1-800-552-6694.

What happens after I send my prescriptions to PPSRX?

PPSRX will begin working on your order once the prescription is received. 

If this is the first time you are having the prescription filled, please call PPSRX at 1-800-552-6694 to set up your account.

How are the orders sent to my home or work?

PPSRX currently offers free standard shipping to your home or workplace.

Can my prescriptions be placed on hold?

PPSRX can hold your prescriptions. Please contact PPSRX before processing to place your prescription on hold.

What do I need to tell my doctor before I use PPSRX?

Please tell your doctor to write complete directions for use. PPSRX cannot dispense an order without valid instructions; “use as directed” will not be accepted. Prescriptions may be faxed to Postal Prescription Services located in Portland, OR.

Please make sure your prescription has refills and is written for up to a 90-day supply.

Can I stop an order or return a prescription?

An order can be canceled during processing, but cannot be canceled during delivery.

All medication order statuses can be tracked via under “Prescription History.” No orders can be returned after delivery.

How long does it take to receive my order?

PPSRX’s goal is to have your order in your hands 7-10 days after receiving the prescription. If you do not receive your order in 10 days, check your order tracking number for delivery status or contact PPSRX at 1-800-552-6694.

What if I do not have enough medication and I can't wait 10 days?

Please contact PPSRX to assist you with your order as there are several options available to you: 

  • PPSRX may be able to transfer your prescription to another local pharmacy to be filled right away.
  • You can also ask your doctor for two prescriptions:
    • One for a short supply of your maintenance medication that your local retail pharmacy can fill right away.
    • A second prescription for a 90-day supply to be sent to PPSRX.
  • You can request expedited shipping for a small fee.
How do I request refills for my prescription(s)?

Phone: Call 1-800-552-6694 to refill your medications. PPSRX's customer service line is available Monday through Friday 6:00 a.m. – 6:00 p.m. and Saturday from 9:00 a.m. - 2:00 p.m. Be sure to have your prescription number available to give to the pharmacy staff. You can also sign up for refill text reminders to request refills by clicking a link sent to your phone.

Online: Log into your Postal Prescription account and navigate to your Dashboard. Then select “Refills”. Add your selections to the cart. Prescriptions that have no remaining refills or are too soon to refill will not have the “Add to Cart” option available.

How can I pay for my prescriptions?

PPSRX accepts MasterCard, Visa, Discover, American Express, personal checks, and money orders. If paying by check or money order, Postal Prescriptions must receive payment prior to shipping.

Please refer to your benefits plan for co-pay information.