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IMPORTANT: Are you enrolled in Medi-Cal? Has your contact information changed in the past two years? Give your county office your updated contact information so you can stay enrolled. Go to benefitscal.com or call the Los Angeles County Department of Public Social Services at 1-866-613-3777

New Member Data for Member Centered Care: Pronouns, Gender Identity and Sexual Orientation

January-February 2023

group of people

What are we asking? 

L.A. Care is now asking for members’ pronouns, gender identity and sexual orientation. When your patient calls  L.A. Care Member Services, agents will ask for:

  • Preferred Pronouns (he/him, she/her, and they/them, etc.)
  • Sex Assigned at Birth (Female, Male, Unknown)
  • Gender Identity (Woman, Man, Non-binary, etc.)
  • Sexual Orientation (Straight/Heterosexual, Gay or Lesbian/Homosexual, Bisexual, etc.) 

For all options, patients can also choose not to answer the questions. 

Why are we asking? 

L.A. Care values health equity. Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) people are sometimes not treated well in health care. This can lead to worse health outcomes. LGBTQ+ people deserve quality care. Asking for this data helps members get the best care and to feel safe and respected.

L.A. Care supports our LGBTQ+ community!