Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
 

Save the Date for Future Webinars


ABA & Behavioral Health Services
October 20, 2021 12:00 pm – 1:00 pm

Register or Join Webinar


Childhood Lead Poisoning Prevention
November 10, 2021 12:00 pm – 1:30 pm

Register or Join Webinar


Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.

Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.

The Fall 2021 series launches October 6th.

Training Schedule

For some sessions, multiple timeslots will be available to accommodate different schedules.
Sessions may go over the allocated time to respond to questions.

For Providers Date

Leading to a Positive Patient Experience: Effective Clinician-Patient Communication
(Highly Recommended Overview Course)

10/06/2021
12pm - 1pm
Register

Efficient and Effective Office Visits: It's About Time

10/14/2021
12pm - 1pm
Register

When You and the Patient Disagree: Negotiating

11/4/2021
12pm - 1pm
Register


11/10/2021
5pm - 6pm
Register

“Take the Darn Shot!” Motivating Patients Towards Positive Health Behaviors

11/16/2021
12pm - 1pm
Register


11/18/2021
12pm - 1pm
Register

A Model to Manage Challenging Situations with Patients: Pandemic Edition

12/2/2021
12pm - 1pm
Register

Thriving in a Busy Practice: Strategies to Avoid Burnout

12/9/2021
5pm - 6pm
Register


12/14/2021
12pm - 1pm
Register

 

For Managers and Staff Date
A Better Care Experience with AIM

10/12/2021
12pm - 1pm
Register

Managing Access and Flow
(New Topic)

 

10/21/2021
12pm - 1pm
Register


11/23/2021
12pm - 1pm
Register

Managing for Telephone Service Excellence 12/7/2021
12pm - 1pm
Register
Handling Patient Complaints with HEART 12/16/2021
12pm - 1pm
Register