Affected by the wildfires? See our service advisory for members.

Quality Improvement Webinar Training Series for IPAs & Providers

An ongoing series of webinars which cover a wide range of quality improvement topics, ranging from diabetes care to data submission. Some sessions offer the opportunity to earn CME or CE credits.

Register to learn how to improve clinical care, HEDIS scores, and patient satisfaction.
 

Save the Date for Future Webinars
 

Lead Screening

Learn about the risks of childhood lead exposure, appropriate interventions for children with lead exposure, and how to increase testing.
October 14, 2020 12:00 pm - 1:00 pm

Register or Join Webinar

End of Year HEDIS Strategies and Data

Learn how you can take advantage of the final months of the HEDIS year to close gaps in care as well as data gaps. We will review how to best utilize the Provider Opportunity Reports to maximize your HEDIS rates.
October 28, 2020 11:00 am – 12:00 pm

Register or Join Webinar

Creating a Positive Patient Experience Training Series

L.A. Care is offering an online customer service training program provided by SullivanLuallin Group as part of the Plan’s commitment to improve member experience.

Training will include sessions for providers, managers, and staff to establish a culture of patient-centered care and exceptional service, motivating team members to go the “extra step.” Effective techniques and toolkits will be shared in order to manage for the care experience.

Access the flyer to learn more

 

For Providers Date

CLEAR Strategies for a Great Care Experience
(highly recommended overview course) 

10/06/2020
5pm - 7pm
Register

10/16/2020
11:30am - 1:30pm
Register

Win-Win Negotiation of Challenging Patient Expectations

 

10/20/2020
5pm - 6pm
Register


10/30/2020
11:30am - 12:30pm
Register

Motivating Patients Towards Positive Health Behaviors

11/05/2020
11:30am - 12:30pm
Register

Maximizing Video and Telephone Visit Effectiveness

 

11/10/2020
5pm - 6pm
Register


11/19/2020
11:30am - 12:30pm
Register

Managing an Efficient and Effective Patient Encounter

12/02/2020
11:30pm - 12:30pm
Register

How to Succeed with Challenging Situations with Patients 12/11/2020
11:30am - 12:30pm
Register


12/15/2020
5pm - 6pm
Register

 

For Managers and Staff Date

Managing for Telephone Service Excellence During COVID-19

10/21/2020
11:30am - 12:30pm
Register


11/12/2020
11:30am - 1:30pm
Register

Handling Patient Complaints with HEART

12/03/2020
11:30am - 12:30pm
Register


12/17/2020
11:30am - 12:30pm
Register