Medi-Cal Renewal FAQs

L.A. Care addresses many of the questions members have about renewing Medi-Cal coverage below. For any questions you may have that aren't covered, please call the L.A. County Department of Public Social Services (DPSS) number located to the right. 

Why do I have to renew my Medi-Cal?

Medi-Cal members must renew their coverage each year to keep their health care benefits. Some members may be renewed automatically, but a packet will be mailed to members annually if the county is not able to verify all your information. The forms in this packet must be filled out and returned. Members can return their information by mail, by fax or over the phone (for MAGI only), or they can take it to their local county human services agency.

How can I renew my Medi-Cal coverage to ensure I do not lose Medi-Cal coverage?

Contact your Medi-Cal case worker at your local Department of Public Social Services (DPSS) office to find out what you will need to do to keep your Medi-Cal benefits. More information including contact information is included in the letter you received.

How can I contact DPSS?

You may contact DPSS at 1-866-613-3777 or 1-626-569-1399 (TTY: 1-800-660-4026). DPSS is open Monday through Friday, excluding holidays from 7:30am until 5:30pm.

What happens after I return my form?

Once you complete and return the form, the county will send a letter to let you know if you still qualify for coverage.

I already received the Medi-Cal redetermination form from DPSS, now what?

Please follow the instructions included with the form and submit it back to DPSS as soon as possible. This will ensure you do not lose your coverage.

What happens if I do not return my renewal packet in time?

You will lose your Medi-Cal eligibility if you do not return your renewal packet and may have to re-apply for Medi-Cal.

What happens if I don’t regain Medi-Cal eligibility before the date included in the notice?

If you do not renew your Medi-Cal, you will be disenrolled from L.A. Care. You will have to re-submit your application to re-enroll.

How long do I have until I get disenrolled from Medi-Cal?

You have up to 90 days after your Medi-Cal benefits have been terminated to comply with your renewal. After 90 days, you will have to submit a new Medi-Cal application. Please reference the notice you received, the date should be included throughout the notice.