Updated April 3: Coronavirus information for membersproviders and resource center visitors.

Telehealth FAQs

Find answers to common questions about L.A. Care's new benefit and the telehealth services provided by Teladoc®.

Content CTA: 
How much does it cost?

L.A. Care Medi-Cal, L.A. Care Covered ™, and Cal MediConnect members can access Teladoc at no cost. Medi-Cal Members who have additional Medicare coverage may not be eligible. Please call 1.888.839.9909 (TTY 711) to check your eligibility for this benefit.

Do I talk to "real doctors"?

Yes. Teladoc uses doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S.

What if I am traveling outside of California?

Teladoc services for L.A. Care members are not available outside of California at this time.

What are some of the common conditions Teladoc treats?

Common conditions include sinus problems, respiratory infection, allergies, cold and flu symptoms and many other non-emergency illnesses.

Can Teladoc handle my emergency situations?

Teladoc is designed to handle non-emergency medical problems. You should NOT use it if you are experiencing a medical emergency. For medical emergencies, call 911.

Can I ask for a particular doctor?

You cannot request a particular doctor. Teladoc is an option for urgent care. This service is not meant to replace your relationship with your existing primary care doctor.

Can I use it for my family?

Yes, you can use the Teladoc service for you, your spouse and your dependents once they are registered.

Can I get a prescription?

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the Drug Enforcement Administration (DEA), non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

How are prescriptions sent to the pharmacy?

If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

Health records are kept private. Teladoc employs robust encryption methods to protect your personal information. You determine who can see the information in your record.