Virtual Care Services RFP


L.A. Care is issuing this Request for Proposals (“RFP”) to solicit proposals for providing Virtual Care services. Interested vendors may submit a proposal (“Proposal”) containing the information requested in this RFP.


The following terms and conditions apply to the submission of proposals.

2.1 Letter of Intent ("LOI")

The LOI is required prior to submission of an RFP response. The letter must be submitted to L.A. Care Health Plan, attention: Procurement, no later than 2:00pm PST on June 15, 2018. Please submit the signed letter via e-mail to the address listed below. Letters must contain the following:

  • Name of the vendor, address, and phone number
  • Name, title, address, phone number, and e-mail address of the person responsible/contact for the RFP response
  • Brief description of the qualifications and experience of the vendor

2.2 Proposal timetable. The timetable for this RFP is as follows:

Activity Date

Release of Request For Proposal


Letter of Intent (LOI) Due to L.A. Care

6/15/18 by 2:00pm PST

Written Questions Due to L.A. Care

6/15/18 by 2:00pm PST

Questions and Answers Released


RFP Proposals Due 2:00pm PST (No Exceptions)

6/27/18 by 2:00pm PST

Notification to vendors of onsite presentations


Vendor Presentations - by invitation Only

7/17/18 - 7/20/18

Notification of vendor selection


Preparation and submission of a Proposal by interested Bidders will be at no cost or obligation to L.A. Care. L.A. Care reserves the right to terminate its efforts to contract for said services without obligation. Proposals and other materials submitted will become the property of L.A. Care and will not be returned. Your proposal must not be marked proprietary or confidential. Please note that L.A. Care is subject to the California Public Records Act.

2.3 Submission of proposals. Proposals shall be submitted to L.A. Care, as follows:

  • An electronic copy shall be submitted

A partial version of the RFP is available as a PDF document under Resources.