HEDIS Text-Messaging Campaigns RFP


L.A. Care is issuing this Request for Proposals (“RFP”) to solicit proposals for providing HEDIS Text-Messaging Campaigns services. Interested Bidders may submit a proposal (“Proposal”) containing the information requested in this RFP. 

L.A. Care will select one Bidder to be contracted at L.A. Care's discretion to perform the required services. The Bidder will provide services as set forth in Exhibit A-1 (Statement of Work) to Appendix A (Master Services Agreement). pursuant to a contract to be entered into with L.A. Care. L.A. Care is under no obligation to order any work pursuant to this RFP.


The following terms and conditions apply to the submission of proposals.

2.1 Letter of Intent ("LOI")

The LOI is required prior to submission of an RFP response. The letter must be submitted to L.A. Care Health Plan, attention: Brittney Gordon, Buyer, no later than February 20, 2018. Please submit the signed letter via e-mail to the address listed below. Letters must contain the following:

  • Name of the vendor, address, and phone number
  • Name, address, phone and fax number, and e-mail address of the person responsible/contact for the RFP response
  • Brief description of the qualifications and experience of the vendor

2.2 Proposal timetable. The timetable for this RFP is as follows:

Activity Date

Release of Request For Proposal


Letter of Intent (LOI) Due to L.A. Care


Written Questions Due to L.A. Care


Questions and Answers Released


RFP Proposals Due (No Exceptions)


Confirmed Presentation Date, Presentation Agenda and Instructions Released 


Presentation PowerPoint Due to L.A. Care 


Bidder Presentation

3/19/18 - 3/23/18

Notification to Selected Bidder for Contracting 


*L.A. Care reserves the right to change the date

Preparation and submission of a Proposal by interested Bidders will be at no cost or obligation to L.A. Care. L.A. Care reserves the right to terminate its efforts to contract for said services without obligation. Proposals and other materials submitted will become the property of L.A. Care and will not be returned. Your proposal must not be marked proprietary or confidential. Please note that L.A. Care is subject to the California Public Records Act.

2.3 Submission of proposals. Proposals shall be submitted to L.A. Care, as follows:

  • An electronic copy shall be submitted

A partial version of the RFP is available as a PDF document under Resources.